Support

Everything below is answered by a person, usually within two working days.

The things people ask first

The start button is greyed out

That is deliberate. DAWN opens its window from shortly before your local sunrise until about two hours after it, and closes the rest of the day — the whole point is the light at that hour, not a timer you can run at midnight. Outside the window you will see a countdown to tomorrow.

If you were outside and missed the timer, tap "I already got light today" on the home screen. You can log any day, choose the sky you stood under, and attach a photo. It counts exactly the same toward your streak.

The sunrise time looks wrong

DAWN computes sunrise from your coordinates. If you declined location permission it falls back to an approximate city and says so in the interface. Grant location in Settings → DAWN → Location for exact times, or keep it off — the app works either way.

Where is the night sky?

It replaces the home screen once the sun is more than six degrees below the horizon. To see it in daylight, press and hold the sun on the arc and drag it — the app previews that hour, and dragging past dusk brings up the real sky for that time. Let go and it returns to now.

I lost my streak

DAWN allows one missed day without breaking a run, once a week. Beyond that a gap ends the streak. Nothing is deleted — your logged days stay in the calendar.

DAWN Plus

What is free?

The ritual, the timer, your streak, the last fortnight of history, the widget, the Apple Watch app, the night sky and the shared wall. All of it, permanently, with no account.

What does Plus add?

The Apple Health sleep comparison, your full history beyond the last fortnight, and trends over time. It is monthly, yearly, or a one-time lifetime purchase.

I paid and nothing unlocked

Open DAWN Plus and tap Restore purchases. Purchases are tied to the Apple ID that made them, so make sure you are signed in with the same one. If that does not fix it, write to us with the date of purchase and we will sort it out.

Cancelling and refunds

Cancel a subscription in Settings → your name → Subscriptions on your device. Deleting the app does not cancel it. The lifetime purchase never renews, so there is nothing to cancel.

Refunds are handled by Apple, not by us — request one at reportaproblem.apple.com.

Apple Health

DAWN asks to read Sleep Analysis, and nothing else. It is used for one Plus feature that compares the mornings you logged against the nights before them. The comparison happens on your device; no health data is uploaded, stored on a server, or used for advertising. Declining leaves every other feature working.

You can change this any time in Settings → Health → Data Access & Devices → DAWN.

Today's skies — reporting a photo

The shared wall is anonymous and opt-in. If you see something that should not be there, tap the photo and choose "Report this photo". It disappears for you immediately, and is removed for everyone once two people report it. Every photo on the wall is deleted automatically after a day.

To have a photo taken down faster — including one of your own — email support@godawn.app and we will remove it.

Your data

There is no account. Your sessions, photos and streaks live on your phone, which means deleting the app deletes them, and it also means we cannot restore or transfer them for you. The full detail is in the privacy policy.

Safety

Never look directly at the sun. Face the sky instead. DAWN is a timer and a record, not a medical device — it does not diagnose or treat anything. If you have a sleep, mood or eye condition, talk to a clinician.

Still stuck?

support@godawn.app. Tell us your device and iOS version if something looks broken, and a screenshot if you have one.